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June 04, 2006

Shhhhhhhhhhh don't tell my truck..and oh, by the way, Ernie Boch Jr sucks

Okay, so we've been busy. 

Guests in town over the weekend, the usual schedule plus some private tutoring of the student I affectionately call 'The sloth' and then.... we went car hunting.

Well, not really *car* hunting, as I don't want a car, nor, do I want an SUV. I want something rather in between.

You see right now, I have a 12 year old truck. 

I love my truck, she has 150,000 miles on her and would probably give me at least 50,000 more but there are a few issues.

1) NO A/C.  Need I say July, 90, humid, working 8 hours in a kitchen and then hopping into an un-air conditioned vehicle to drive home.
Sure, I had it charged.  It lasted about a week, therefore, we have a leak. 

Total cost: $300 - 500 to detect and then to repair plus more to recharge.

2) The emergency brake no longer functions as a brake - leave it in gear please.  This was mentioned as a NO/GO during my last vehicle inspection.  If it isn't working in August we don't pass boys and girls. 

Total cost: Quote received at the time to repair? $ 300.00 for the part plus labour.

3) Engine light flicky on/ flicky off, flicky on/ flicky off. This means an emissions/exhaust problem.  The exhaust on my stock truck has taken to sounding a wee bit like a tuner car of late.  This can mean anything from a new muffler to a complete replacement form the manifold back. 

Total Cost: Perhaps $300.00 - 900.00.

4) Recent repair bill for work on my rig? 

Total Cost: $1200.00. 

Total cost of vehicle:$2000.00. 

Cost to make her street legal?  An additional $900.00 minimum. 

This brings repairs to close to or above the cost of the vehicle.  This my friends means it is time to make a big decision.  I loves my truck as minimalist and rusty as she is, I love being high up off the ground, I love being able to hit the Po or Mahoney's or Restaurant Depot with equal vigor and never worry about what I want to buy or how I am going to get it home. 
But can I really continue to pour money into her just to keep her veins flowing?

We have been carefully whispering thoughts of a new vehicle around here at Casa Sheep, cause if there is one thing that I do know, if your ride hears you are even REMOTELY thinking of buying another vehicle it is sure to show you how it feels by failing at the MOST critical moment.

Have a job that you simply must get to? 

Turn the key and hear GRRRRRR.GRRRRR.Grrrrrr grrrrrr....g.rrr.r.r..........

A nice rainy day?

Shall I just die her on route 2? 

Did you remember your cell phone today? 

NO? Gee, I am so sorry.

I may not be ready to take on a car payment yet, but I thought today we might just get out there and test drive some new wheels so I at least knew what I wanted before the moment of truth arrived.

Now as some of you might know I was raised in a completely car-centric family. 

Mom - All American cars.  V-8 please.  Preferably convertible but plush would be nice.

Dad - Foreign only, preferably never Japanese.

What is a girl to do? I sure can't please them both can I?

We sent Mom and S.D. off this morning after breakfast with some road food for lunch, a few Hubbard squash plants that I had been growing in the greenhouse and a promise to see them for the 4th up in Maine and then we hit the old auto mile.

I had spent a few days bonding with the Kelly blue book, Consumer reportsAutoweek and a few manufacturers 'build your' own sites. 

I'd spoken to Dad out in the garage, in a stage whisper of course, so Toyo couldn't overhear my plans, about potential models, horsepower, AWD vs. 4X4, American vs. Foreign and we had narrowed things down to a few potential options.

Since I am a retro girl first stop was a Chevy dealership to try the new HHR.
Of course if I could afford the SSR, I might be ALL OVER IT - storage options be damned.
Surprisingly it was pretty damn cool.  Nice ride, good suspension and a nice handling 4-cylinder with decent storage, remote start with a distinct 1940's woody feel but so unmemorable husband had already forgotten the interior by the third dealership.

Next up? 

Toyota and Honda.
I tried a few Tundra and Tacoma's that felt like luxury cars inside rather than the pick-up trucks that they were.  Wood paneled dash, bitch-en consoles, high rides, comfy seats, nice sound systems with satellite radio and big ass V-8's....RRRRRROOOOOWWWWWW. Would you like a gas pump along with that V-8?  Damn...on top of the $27,000 price tag for a pick-up that additional cost brought me back to earth - quick. That cool new FJ Cruiser.....Too much mooooola along with some baaaaadddd blind spots...but oh so, oh so, so cool looking.

We wandered next door to view the car that I have wanted since 2002, when I first saw the website to build your own, well before Honda brought it out.  This is the car that causes my Mom to visibly flinch when I mention it.  In fact, she has threatened to paint a big red cross on the side if I buy one.
I drove a nice EXP 4X4 and I LOVED IT.

I tore myself away to try a Dodge Magnum (too 'Mom to be') Dodge trucks (Hemi hogs and too expensive)and a PT Cruiser (too damn small) as well as a Jeep Commander (too damn much money).

I can have a fully loaded, brand spanking new Element with A/C, satellite radio, bitch-en sound system (with built in connection for Shaun pod) and room baby...room.... for catering, beagles, moving stuff back and forth from Maine, the Po and Russell's all at a nice low price of $21k.

Husband can have the Lexus.....I would have my fun wheels...finally.

I, the daughter of a car collector, have never owned a new vehicle in my life.  Cross your fingers kiddies.  I'm not ready yet to assume the dreaded car payment.  But I need to make a big decision by the time that sticker on the windshield expires in August.  I can tell you one thing though, after my experience today I will absolutely NOT be buying my vehicle from Boch Honda on Route 1 in Norwood.

Why?

After wandering the lot for over 40 minutes I had to ask three...THREE.... people to test drive one before a single soul could drum up a person who could bring me one.  So many people at that dealership treated me like an invisible ghost it left a seriously bad taste in my mouth.  Was it because we parked the Lexus next door at the Toyota dealership and walked over so they had no idea we were ready to spend with a FICO of over 800? 
Was it the ponytail, sweatpants and red crocs?
Or was it the fact that I was asking to test drive one of the lower priced vehicles in the Honda line regardless of the 'Our goal is to sell 800 Hondas this month' poster prominently displayed on the wall?

I have no need to spend in a dealership that feels the need to force the customer to ring a brass bell in the enter of the showroom each time a sale is made.  T-A-C-K-Y and very 1950's.

Can anyone recommend a Honda dealership in the area that will make me feel welcome and more importantly one that I can form a relationship with over the next 5 years (and perhaps beyond) of ownership??

I am also more than willing to hear about any vehicle options that I may have overlooked in my hunt (CP, this could mean you) I am ready, willing and able to test drive baby.

June 4, 2006 | Permalink

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Comments

Unfortunately, I cannot recommend a dealership - but I can concur that the Element would be great for you.
(I am a car-head). Part of me thinks you should not bother with a a dealership at all and just order one off the internet...

Posted by: blackbird | Jun 4, 2006 10:16:06 PM

Peabody MA -- Honda North.
They were really really nice when we went to look at the Pilot.

try them.

Rte 1 north just at the 95 split.

Posted by: christine | Jun 5, 2006 7:45:56 AM

Herb Chambers seems nice.

We bought a car at one of his dealerships and it was a great experience.

Posted by: steve Garfield | Jun 5, 2006 9:33:11 AM

Helped my old roommate buy an Element from Honda of Sekkonk last year. He likes it. The were a good place.

I have also recently had car buying tension- I now own a pre-owned Volvo that came without its Certified Pre-Owned checklist and a faulty catalytic converter. The salesman was a friend of eh family we'd bought cars from before. We're no longer friends.

Posted by: Lyss | Jun 5, 2006 10:15:49 AM

I love carsdirect.com. They do all the work, get you a great price, and you just go pick it up. I bet you'd be surprised at the price they can quote you.

As for the person who owns those delaerships you mentioned, all I'll say is that my sibling *works* for this man, and they tried to screw said sibling over big time when purchasing their last new car.

Seriously, if they don't take care of their own, someone who makes them tons of money, they are not going to take care of you.

Posted by: Kathleen | Jun 5, 2006 1:55:06 PM

Can't help with the dealership, as I haven't bought a new car in Massachusetts since 1994.

Can't help with the options, except to say that you should buy what you want on it. You are a keep-it-until-it-dies person, so the cost of options should be mentally amortized over a decade. Get what you want. Don't skimp.

I will help with this: get the Element. It's *exactly* what I would have recommended for you if you didn't find it yourself. It's the perfect car for a caterer who likes funky and fun. It'll fit whatever you need to put in it. It'll run forever. It'll be more comfortable than the Toyota truck you love. Treat yourself. It's practical, reasonable, and fun all at once. How can you go wrong?

Posted by: carpundit | Jun 5, 2006 2:18:26 PM

You can buy it online and by-pass all those snooty salesfolk...plus you're not limited to your local dealers. I drive a CR-V which I completely adore and has lots of room and good mileage.

Posted by: Karan | Jun 5, 2006 3:04:17 PM

I bought my former Civic from Honda North in Peabody some years back and I was always happy with the sales staff as well as with the service. Not so impressed with service at Herb Chambers, and very expensive.

Posted by: shelley ju | Jun 5, 2006 6:07:20 PM

Clair Honda (VFW Parkway, West Roxbury). We haven't bought a car from Clair but we can recommend their service department.

We bought our Odyssey from Hyannis Honda and we can recommend Hyannis but it is inconvenient.

Agree with you about Boch being awful. Although Boch Honda is much much closer to home than Clair we won't go to Boch even for service.

We bought our CR-V from Herb Chambers in Burlington. We were unhappy with the experience. We can't recommend Herb Chambers.

Posted by: Jonathan Dodds | Jun 5, 2006 9:51:09 PM

I've been happy with Bernardi Honda in Natick (on Route 9 Eastbound). I've bought two Civics from them in the last 15 years.

Posted by: Jon | Jun 5, 2006 10:52:22 PM

I HATE Ernie Boch Jr. I've heard good things about Newton Honda, but I don't have any personal experience. Like others, I used carsdirect.com and it was great. They got me a great price and all I had to do was go pick up the car. I didn't have to talk to any sleazy salespersons, which is worth at least $500 bucks in my book!

Posted by: margalit | Jun 6, 2006 3:54:54 AM

We bought the partner's used (2003 Civic) Honda from Herb Chambers in Seekonk. (an hour drive from our house) and have been happy with it. The guys and galls there are nice, think East Providence nice, and they don't sell lemons. the service is rahter expensive, but we have our own guy for that.

The Honda truck thingy is very nice and they had quite a few on the lot when I was there last week. The sticker price was high, but the financing on our small car was very good.

If you are looking for a truck, come out to Cargill Chevrolet Truck center on Rte 44 in East Putnam. They are loaded. I'd meet for Pastry and a tour of my current Rehab project .... a 1927 steel and masonry building that was the original A& P and 5 & 10 on our Main Street.

Happy Hunting!

Posted by: timothy | Jun 6, 2006 8:16:32 AM

Man, you guys are great! Thank you all so much for your advice. I think I can say with a certain voice that I will be seekig out a small car dealer who is local so I can build a relationship for service and help. I am still checking out the on-line options like cardirect as well as Costco(per Mom's recommendation) for a final price before I do commit.

Yesterday I drove (in order) a Toyota Tacoma 6 cylinder (LOVED IT) a Toyota Matrix (like driving in a pod) a Ford Ranger (shitty American interior styling and clunky feel) another Element (still love it but after a few 6 cylinders it the engine rev when cranking he A/C and merging onto oncoming route 9 traffic was a bit jarring), a Dodge Dakota 6 cylinder (Big ASS truck. Really liked it though - tight feel boatloads of room, decent styling, etc).

I think I have firmly narrowed it to:

Element
Tacoma
Dakota

I can tell you right now if that Element came in 6 I'd buy it tomorrow - no questions asked. I also have a feeling you could easily put 100,000 miles on the Tacoma, but I don't feel as confident in doing that with the Element.

This weekend I strap my husband into both pick-ups for a ride. He won't be in them much, but he will most likely be in it a few times a year for the three hour ride to Maine to haul up the opening and closing stuff, so I want him to tell me that he could be comfortable doing that.

I'm off to work kids.....

jo

Posted by: jo | Jun 6, 2006 10:38:28 AM

Cambridge Honda, on Fresh Pond, are low-key, straightforward, and I am mid-purchase of an Element there right now, this week, and it's going well. I went to Boch and it set my Element-shopping back by several months - nothing specific, it was just creepy. I take care of 2 Mercedes as part of my job, and Chamber's service is really slick, corporate and pushy - they're always trying to sell you a new car, which I find offensive. Fix it, I said, not junk it! Go talk to Randy at Cambridge. They're small, and they have a shuttle bus that'll take you to the Red Line. Who wants to drive to Honda North or Seekonk for a part or service?

Posted by: Julia | Jun 7, 2006 5:34:22 PM

give the subaru forester a gander... it's amazingly spacious inside, and you can fit a lot of stuff in there. also, decent mileage, as i remember.

ira, in danvers, isn't too bad.

Posted by: beth | Jun 9, 2006 11:06:14 PM

I've heard good things about Honda North, and the Tacoma is sweet too. If you're looking at something smaller, maybe look at the Mazda6 wagon. I recently got a Mazda3 and it's a fun ride. :)
I refuse to go back to Ira. Got treated like crap there. Who swears at a customer?

Posted by: Phuzz | Jun 11, 2006 3:55:47 PM

do you really need this much outside influence to make a decision like this from complete strangers? I wouldn't talk to you either if this is any indication on how the sale would progress. You like to come to a dealership just find out whats wrong as opposed to putting that effort into finding whats right. Maybe you should pay much more for the vehicle and go to a small place as mentioned.

Posted by: mad | Jun 21, 2006 9:46:37 AM

mad - I certainly don't NEED this much outside influence, but I like to hear recommendations from people who have good relationships with dealerships.
I personally don't like being dicked around and I felt that I shouldn't have to beg three different salesmen and spend over 40 minutes on the lot waiting around to finally find one who would be willing to find me a car to test drive. When I did finally get a salesman to get me a vehicle, I also didn't expect his rotten attitude when I returned from the test drive and went inside to find him to ask about the price. After they finally found him, he couldn't be bothered to take his cell phone out of his ear to communicate with me and snapped "what can I help you with?".
I told him I wanted to know the price of the vehicle, to which he snappily retorted it's on the sticker on the side window, marched past me out the door as I followed, apologising profusely to him for not having seen the sticker.
He continued mumbling that the sticker and price are right on the side of the vehicle, as we turned the corner to find...No sticker.
He rips open the door, opens the glovebox - still holding his cell phone in his hand, pulls the crumpled up sticker out of the glovebox shoves it in my hands and begins to walk away.

How's that for F'IN service?

If that is how the salesperson was going to treat me before I even bought the vehicle, how was I going to be treated once I bought it and it needed service?

I know that the entire salesforce of Boch has probably passed this rant around as I can see the dozens of daily hits from the google searches for Ernie Boch Jr sucks. What brought you here, the same search string?

I also know that Ernie is all about the numbers, it's all about volume, volume, volume. I'm sure Ernie is a nice guy in person, but his sales staff leave a hell of a lot to be desired when it comes to customer interaction.

Me, I'd be happy to pay a bit of extra cash to be treated like a civilized human being when I plan on having a relationship as a customer, however in the end I decided to go with the dealer we have already used and loved. We bought both our Audi and our Lexus from them, the repair crew are top notch with excellent customer service, and I know the GM of the Toyota division and I received a price well below anything Boch or two other dealerships provided.

Posted by: jo | Jun 21, 2006 3:19:53 PM

I am in the process of buying my third car from Boch Honda. I have to say that the first "car buying" experience was aweful. I told them that I hated the car and wanted to run it off a cliff. Suprisingly, they "did right" by me. Boch Honda put me in a new car and earned my business.They are great over there! So give them another shot! Tell them what happened to you and I am sure you will be happy with the result.

Posted by: raf | Aug 9, 2006 12:15:45 AM

Since Boch is the Exclusive Northeast wholesaler for Subaru, I refuse to even look at one of them. Entire organization are slugs,IMHO. Ernie Jr. once put a female employee into Medfield State Mental Hosp., he berated her so badly. Good thing this guy inherited bazillions from Ernie Sr.(no Boy Scout either). Avoid toxic people if possible. Weymouth Honda always treated me well when I used them, (admittedly a few years back).

Posted by: in a position to know | Oct 15, 2006 2:09:57 PM

Boch Honda is a sweat shop.
When I wouldn't buy the loan and extended warranty
that the business manager was trying to sell, she got quite
arrogant and would not give me a copy of the purchase
agreement. She said I could have it when "I brought
the money".Very unprofessional and disturbing
behavior.
I should have and next time will go to Weymouth Honda. They don't unleash their aggressive business managers to try to rip you off and their service department will bend over backwards for you.
By most accounts, it appears Ernie Sr was a gentleman. Ernie Jr seems to want to run his dealership like Quirk.

Posted by: Rick | Feb 26, 2009 8:50:38 AM

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